FAQs
1. Can i track my order?
Yes! You can track your order from here https://www.17track.net/en
2，Where can you ship to ?
We ship worldwide. There may be particular locations that we might require additional information to ship to, if so, we will get in touch with you ASAP. Usually we ship dresses by DHL, UPS, USPS, FEDEX, TNT etc.
3. What's the Payment way?
Our buyers can pay by Paypal or credit card.
4. How long will it take for my order to arrive?
Normally, it needs about 2-4 weeks( including making time and shipping time). For rush order, it needs about 2-3 weeks.
5. How do I tracking my order?
You can contact us by email about your order status, we will reply you in about 24-48 hours. Once we ship your order, we will give you the shipping tracking number.
6.Do you have a real store in any country ?
Currently we do not have any physical stores. As an e-commerce company, we just do business online. You can see the products on our website and place the order. We will make the products for you once your order is confirmed.
7.How should i place an order ?
1. Add the desired item with its quantity to your shopping cart.
2. Click on the shopping cart icon.
3. Review your order and click on "CHECKOUT".
4. Check out as a guest or log in to place your order.
5. Confirm your order details and click on "CHECKOUT".
8.Can you ship to PO.BOX or FPO/APO address ?
We can ship to these addresses, but it will take much longer time for shipping. we strongly recommend you offering a complete physical street address in order to ensure delivery of your package ASAP.
9.When will I receive my items after I place an order?
Delivery Times = Processing Time + Shipping Time
Processing Time: All normal product will need 7-15 days to process, except the complicated handwork like beading, embroidery and tie dye will need 15-25 days to process.
Shipping time: 5 to 7 days.
10.Can i place dresses in other colors ?Any extra cost ?
A: Yes, we can do dresses in custom colors, and there is not extra cost. Please choose the "other colors" option when you check out, and leave your colors in order note when you check out.( Just for formal dresses, not including the daily dresses)
11.Can i order dresses in custom size ?Any extra cost ? ( Just for formal dresses,except the daily dresses)
Yes, we can do dresses in custom size, and there is not extra cost. Pls choose the "custom size" option when you checkout, and leave the details size in order note. Usually we need the following details measurement:
Bust: ________ inch/cm(Measure around the fullest part of your bust.)
Waist: _______ inch/cm（Measure around smallest part of your waistline.）
Hip: _________ inch/cm（Measure around the fullest part of your hips）
Head to floor: ________ inch/cm（Measure from your top head to your feet ,without shoes）
12.Can i cancel my order?
Don't worry as long as your parcel for your non-custom product wasn't shipped yet, you can cancel it by contacting our service team.
13.Where is my refund ?
Refunds of all kinds are always processed back to the original form of payment and at this time, we do not have the ability to change the method of payment.
It generally takes us up to 3 business days to process a refund and then it can take your bank some additional time to get the funds back into your account. Once the refund is processed on our end, we will email you a confirmation.
For returned items needing a refund, the package must first be processed back into our warehouse after we receive your package. This can take up to 3 business days but may take longer during our busy time of year (January - April).
It usually takes 3-10 business days for the funds to be credited to your account, depending on your bank or payment service. We can't control the processing speed of your card bank. Please ask the card bank for detailed information.Your bank or payment service may levy a small transaction charge.
All PayPal payment can only be refunded via PayPal, all Credit Card payment will only be refunded to the original Credit Card.
In the unlikely event that you haven't received an email after the timeframe shown above, please Contact Us, and we'll get back to you as soon as possible.
Yes! You can track your order from here https://www.17track.net/en
2，Where can you ship to ?
We ship worldwide. There may be particular locations that we might require additional information to ship to, if so, we will get in touch with you ASAP. Usually we ship dresses by DHL, UPS, USPS, FEDEX, TNT etc.
3. What's the Payment way?
Our buyers can pay by Paypal or credit card.
4. How long will it take for my order to arrive?
Normally, it needs about 2-4 weeks( including making time and shipping time). For rush order, it needs about 2-3 weeks.
5. How do I tracking my order?
You can contact us by email about your order status, we will reply you in about 24-48 hours. Once we ship your order, we will give you the shipping tracking number.
6.Do you have a real store in any country ?
Currently we do not have any physical stores. As an e-commerce company, we just do business online. You can see the products on our website and place the order. We will make the products for you once your order is confirmed.
7.How should i place an order ?
1. Add the desired item with its quantity to your shopping cart.
2. Click on the shopping cart icon.
3. Review your order and click on "CHECKOUT".
4. Check out as a guest or log in to place your order.
5. Confirm your order details and click on "CHECKOUT".
8.Can you ship to PO.BOX or FPO/APO address ?
We can ship to these addresses, but it will take much longer time for shipping. we strongly recommend you offering a complete physical street address in order to ensure delivery of your package ASAP.
9.When will I receive my items after I place an order?
Delivery Times = Processing Time + Shipping Time
Processing Time: All normal product will need 7-15 days to process, except the complicated handwork like beading, embroidery and tie dye will need 15-25 days to process.
Shipping time: 5 to 7 days.
10.Can i place dresses in other colors ?Any extra cost ?
A: Yes, we can do dresses in custom colors, and there is not extra cost. Please choose the "other colors" option when you check out, and leave your colors in order note when you check out.( Just for formal dresses, not including the daily dresses)
11.Can i order dresses in custom size ?Any extra cost ? ( Just for formal dresses,except the daily dresses)
Yes, we can do dresses in custom size, and there is not extra cost. Pls choose the "custom size" option when you checkout, and leave the details size in order note. Usually we need the following details measurement:
Bust: ________ inch/cm(Measure around the fullest part of your bust.)
Waist: _______ inch/cm（Measure around smallest part of your waistline.）
Hip: _________ inch/cm（Measure around the fullest part of your hips）
Head to floor: ________ inch/cm（Measure from your top head to your feet ,without shoes）
12.Can i cancel my order?
Don't worry as long as your parcel for your non-custom product wasn't shipped yet, you can cancel it by contacting our service team.
13.Where is my refund ?
Refunds of all kinds are always processed back to the original form of payment and at this time, we do not have the ability to change the method of payment.
It generally takes us up to 3 business days to process a refund and then it can take your bank some additional time to get the funds back into your account. Once the refund is processed on our end, we will email you a confirmation.
For returned items needing a refund, the package must first be processed back into our warehouse after we receive your package. This can take up to 3 business days but may take longer during our busy time of year (January - April).
It usually takes 3-10 business days for the funds to be credited to your account, depending on your bank or payment service. We can't control the processing speed of your card bank. Please ask the card bank for detailed information.Your bank or payment service may levy a small transaction charge.
All PayPal payment can only be refunded via PayPal, all Credit Card payment will only be refunded to the original Credit Card.
In the unlikely event that you haven't received an email after the timeframe shown above, please Contact Us, and we'll get back to you as soon as possible.